Shipping & Delivery Policy
Effective Date: June 2025
WAFlows is a 100% digital Software-as-a-Service (SaaS) product operated by UserEx Consulting Private Limited. No physical goods are manufactured, stocked, or shipped. This policy describes how digital service access is delivered to you.
WAFlows delivers no physical product. There are no shipping charges, no courier tracking numbers, and no delivery addresses required — ever.
1. Service Delivery
WAFlows delivers service access digitally, as described below:
Your WAFlows account is activated immediately upon completing registration. No waiting period.
WhatsApp API access and paid features are activated within minutes of successful payment confirmation from Razorpay.
A confirmation email is sent to your registered email address with account details and onboarding instructions.
The service is accessible via your web browser at app.waflows.in. No software download or installation is required.
2. Delivery Timeline
- ›Free Plan Signup: Immediate — access is granted as soon as email verification is complete
- ›Paid Plan (Starter / Growth): Within minutes of Razorpay confirming successful payment
- ›WhatsApp Number Onboarding: Depends on Meta's WhatsApp Business API verification process — typically 24–72 hours after submitting your business details
3. Shipping Charges
There are no shipping charges applicable for WAFlows at any time. The pricing shown on our website covers digital service access only. No hidden logistics, handling, or delivery fees exist.
4. International Users
WAFlows is accessible globally via the internet. International users can sign up and use the platform subject to Meta's WhatsApp Business API being available in their country. Payment is accepted in Indian Rupees (INR) via Razorpay, which supports international cards. No international shipping is ever required or applicable.
5. Non-Receipt of Access
If you do not receive access to your WAFlows account within 24 hours of payment:
- ›Check your spam or junk email folder for the confirmation email
- ›Verify the email address used during signup is correct
- ›Check your Razorpay payment status at razorpay.com or your bank statement
- ›Contact us at support@userex.in with your registered email address and Razorpay Order ID
We will resolve access issues within 1 business day.
6. Contact
Email: support@userex.in
Phone: +91 7600204035
Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Company: UserEx Consulting Private Limited