Refund & Cancellation Policy

1. Subscription Cancellation

• ›You may cancel your WAFlows subscription at any time from the Billing section of your account settings
• ›Cancellation takes effect at the end of your current billing period — you retain full access to your plan until then
• ›No partial refunds are issued for unused days in a monthly billing period
• ›After cancellation, your account will be downgraded to the Free plan at the end of the billing cycle

2. Refund Eligibility

Refunds are generally not provided for monthly subscription fees once a billing period has commenced. Exceptions are:

3. How to Request a Refund

To request a refund, email us within 7 days of the charge with the following:

• ›To: support@userex.in
• ›Subject: "Refund Request — [Your Razorpay Order ID]"
• ›Include: Your registered email address
• ›Include: Razorpay Order ID (found in your billing dashboard or payment confirmation email)
• ›Include: Reason for refund request with any supporting details or screenshots

4. Processing Time

• ›Approved refunds are processed within 5–7 business days
• ›Refunds are credited to the original payment method used via Razorpay
• ›Bank processing times may add an additional 2–5 business days depending on your bank or card issuer
• ›You will receive a confirmation email once the refund is initiated

5. Payment Disputes

If you have a billing concern, please contact us at support@userex.in before raising a payment dispute with your bank or card provider. Most billing issues can be resolved quickly. Initiating a chargeback without prior communication may result in account suspension while the dispute is investigated.

6. Contact